With the exploding growth of digital services every one is highly networked and connected online. Information is no longer more than touch away. This also means changing customer preferences in reaction to ever changing external environments. With a use of cross channel technologies and identified social media data sources we will deliver actionable customer insights.There exists a multitude of information in the data across your customer interaction lifecycle. In between each touch point there are numerous influences on both sides of your business and at customer end that influences your outcomes.
Our understanding of these processes and application of pertinent data sources will bring to life key pointers on how some of your product or service features can be modified to improve customer experience.
Togglr Analytics helps clients maximize revenue and margin at every step along their consumer journey.
Key features of Customer Analytics are:
- Having deeper insights into customer data, identify customer behavior patterns and expected trends
- Identify cross sell and up sell opportunities, derive / predict customer lifetime values